About 211


2-1-1 Volusia Flagler/First Call For Help: United Way of Volusia-Flagler Counties’ Information and Referral Service was created to give people in need of community services direction, support and a place to call when they don’t know where to turn. The service is free, and confidential. Certified Information & Referral Specialists are available by telephone 24/7, 365 days a year.

Information and Referral (I&R) is a service that helps people in need find the resources and services that can best meet or eliminate that need by:

  • Creating and maintaining a community service database.
  • Assessing and prioritizing the callers’ needs and eligibility
  • Providing information about available, appropriate human services, screening to ensure they are affordable, accessible, and meet the assessed needs of the consumer.
  • Providing problem-solving assistance, and advocacy as necessary to support consumers in their efforts to receive the services and/or assistance they need.
  • Providing data to community planners and funding sources detailing the local inventory of services, requests for those services and gaps in service.
  • Participating in community education activities regarding available services, providing organization and the service delivery system.

Like 9-1-1, it creates a simple and easy number to remember that is also a recognizable service delivery concept. 2-1-1 does not create services, but catalogues services and creates public access to that catalogue through the telephone based service (2-1-1) or (386-253-0564) and internet (www.211live.org)

Professional Association and Credentialing:

The Alliance of Information and Referral Systems (AIRS) is the professional association for over 1,200 community Information and Referral (I&R) providers and Information and Referral/Assistance (I&R/A) providers, primarily in the United States and Canada - helping to bring people and services together for over 35 years. Services include educational conferences, online training through Essential Learning portal and credentialing of organizations and practitioners. Additional information can be found at: airs.org; flairs.org211.org.

About Listings

2-1-1 Volusia-Flagler, First Call For Help and United Way of Volusia-Flagler Counties, Inc. provide this information in hopes of increasing access to local resources for anyone in need, in our mission to facilitate the delivery of services to an individual or individuals in need. None of these entities are offering any endorsement, implied or otherwise, or any recommendation of any program or agency listed in the directory. 2-1-1 Volusia-Flagler, First Call For Help and United Way of Volusia-Flagler Counties, Inc. shall bear no responsibility or liability, which may be asserted or claimed arising from the reliance on any information, procedure, service, or agency listed in this website. Errors, omissions and your information: This directory represents the best practices and efforts in gathering and maintaining our database of community services, using state of the industry technology and national standards for service in keeping this information up to date and as accurate as humanly possible. Even so, errors and omissions in the data and subsequent publications may occur. If you can identify any changes that would increase the accuracy or completeness of the data we maintain, we would appreciate you doing so using the update option offered on that listing's site. Please help us provide you the best available information by actively sharing any resources you think would be appropriate for inclusion. If you identify a resource not currently listed in the database, please email This email address is being protected from spambots. You need JavaScript enabled to view it. and let us know as much as you can. We'll contact them and send an application for inclusion.

If you are an agency interested in being added to our database please review our Inclusion/Exclusion Policy and if you feel your agency meets the Inclusion critera email This email address is being protected from spambots. You need JavaScript enabled to view it. and we will send you an application.

If you are interested in 2-1-1live business cards to distribute to clients click here to print out sheets of 10 cards built for Avery 8871 cards.

Privacy Statement

Your privacy is a personal and fundamental right. 2-1-1 Volusia-Flagler values and protects your privacy and places strict controls on the gathering and using of personally identifiable information.

Your personal information is not disclosed, made available, or otherwise used for purposes other than those specified at the time of collection, except with your consent or as authorized by law or regulation. We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.  

All personal information submitted to 2-1-1 Volusia-Flagler is secured against loss, damage, modification, unauthorized access, or disclosure as required by Federal and Florida Law. Information voluntarily provided by you will be protected by the appropriate computer, network, and Internet technical security controls at the employee and departmental level to prevent unauthorized access. Some of these security controls are: password and user identification verification, data encryption, confidential transmissions, secure storage areas, and audit trails.

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, 2-1-1 Volusia-Flagler implements and annually updates appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect. 2-1-1 Volusia-Flagler employees are educated regarding the requirements of working with confidential and personally identifiable information as well as the consequences of misuse.

To help ensure the confidentiality of your personal information, it is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.

IT Accesibility Policy

To ensure that we meet or exceed the requirements of the 1998 Amendment to Section 508 of the Rehabilitation Act of 1973, we continually review our site and modify pages to improve accessibility for people with disabilities.

Certain page elements may come from third party providers with whom we have continual communications with to improve accessibility, but for which we have limited control over. 

Currently, our webiste contains documents in Adobe Acrobat PDF file format. Most PDF files will be accesssible to those who use assistive technology such as screen readers. Some legacy or software created PDF files may not be accessible. If you are experiencing difficulty reading any PDF files please contact our program coordinator at 386-275-1947 and they will be happy to send you an alternative version.