The Service Tree lists all services in "branched" groups, starting with the very general and moving to the very specific. Click on the name of any group name to see the sub-groups available within it. Click on a service code to see its details and the providers who offer that service.
Mental Health and Substance Use Disorder Ombudsman Programs
Taxonomy Code: FT-5500
Programs such as governmental, departmental, or nonprofit ombudsman offices that provide assistance to individuals seeking or actively receiving mental health and/or substance use disorder related services. Types of available assistance may vary by location and include addressing concerns and complaints about mental health and substance use disorder facilities, answering questions or providing referrals related to patient's rights, assistance related to navigating healthcare coverage plans to access services, and working directly with providers to help develop fair solutions to healthcare access problems. These offices work within the system to help patients achieve satisfaction as an alternative to filing a complaint with licensing authorities or consumer action agencies, requesting the services of outside advocates or seeking legal advice from attorneys who specialize in the mental health and substance use care field.
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You might also be interested in:
Patient Rights Assistance (FT-6200)
Substance Use Disorder Service Provider Complaints (DD-1500.8670)
Mental Health Facility Complaints (DD-1500.5830)