The Service Tree lists all services in "branched" groups, starting with the very general and moving to the very specific. Click on the name of any group name to see the sub-groups available within it. Click on a service code to see its details and the providers who offer that service.
Telephone Call Center Services
Taxonomy Code: TB-1100.8500
Organizations that operate call centers staffed by individuals who are trained to answer calls for agencies, businesses, physicians and other professionals (on a regular, after hours or overflow basis), greet the caller using the client's name, take messages and, at the client's option, dispatch the message to the client's pager or cell phone, store the message for the client to call in and retrieve, place the message in a voice mail box, telephone the client with the message, or arrange for the message to be e-mailed or faxed to the client. Some services may also take catalog or e-commerce orders, schedule appointments, handle registration for seminars or other events, conduct customer satisfaction surveys, make outgoing telemarketing calls to generate sales or solicit contributions, offer mystery shopping services, provide help desk support or negotiate customized services as needed by the client.
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