Human Services - Daytona Beach Office

Description

Human Services provides limited cremation and burial services to indigent people who pass away in Volusia County in accordance with Florida Statutory requirements. For information about this program please visit www.volusia.org/cremation.

Availability

Monday, Wednesday, Friday - Energy services only, which provide heating or cooling to a residence such as electric, gas, or propane (see LIHEAP and EHEAP). Rent, mortgage and water assistance is available on Tuesdays and Thursdays. Monday through Friday - Emergency dental or prescription assistance requests.

Hours

Monday - Friday 8:00am - 5:00pm

Required Documents

call for details

Eligibility

call for details

Fees

None

Intake Procedure

call for details

Languages

English, Spanish

Service Area

Volusia County

Geography Served

Telephone Numbers

Description

Applicants who are experiencing dental pain or discomfort may apply for assistance to have teeth extractions if needed. Dental assistance is available only for applicants who do not have any form of dental insurance. Eligible applicants will be referred to a dentist for an examination to determine if an extraction is needed. If it is determined an extraction is needed, Human Services will approve up to three extractions for an eligible person. Dental extractions are the only type of assistance Human Services will authorize; any other form of dental treatment will not be provided through Human Services. A person may apply in-person at any office location or schedule an appointment with a case worker by calling 386-239-7757.

Hours

Monday - Friday 8:00am - 5:00pm

Required Documents

call for details

Eligibility

call for details

Fees

None

Intake Procedure

call for details

Languages

English, Spanish

Service Area

Volusia County

Geography Served

Telephone Numbers

Description

Volusia County to reopen Emergency Rental Assistance portal Volusia County’s Emergency Rental Assistance (ERA) program has funds available to assist households that have experienced a financial hardship during the COVID-19 pandemic. Eligible households may receive up to nine months of rental and utility arrears and three months of forward assistance. The funds are left over from a previous federal grant that was not entirely utilized. Applications will be accepted continuously beginning at 9 a.m. Wednesday, May 4. The ERA application portal will remain open until the current funding has been depleted. During that time, county residents may submit an application online at www.volusia.org/era. Income limits and a list of the required documents are posted on the webpage. Households who are currently receiving or have previously applied for Emergency Rental Assistance should not reapply. Households who are currently receiving or have received assistance through the OUR Florida program will not be eligible to receive assistance through the County’s Emergency Rental Assistance program. With finite funds available, the county will monitor the application portal diligently and process applications on a weekly basis. As the amount of committed dollars is calculated, the application portal may close at any time to ensure funding is not over committed. Therefore, Community Assistance staff encourages applicants to gather their required documents in advance. For those needing assistance with the application, navigators will be available during normal business hours at the following locations: • The regional libraries in Daytona Beach, DeLand, Deltona, New Smyrna Beach, Ormond Beach and Port Orange • John H. Dickerson Heritage, Hope Place, DeBary and Edgewater public libraries • Emergency Rental Assistance office, 121 W. Rich Ave., DeLand Landlords may apply on behalf of their tenant. They are asked to send an email to [email protected] with their contact information. A staff member will reach out to help them complete the application. An eligible household is a renter household in which at least one or more individuals meet and can document these criteria: • Qualifies for unemployment or has experienced a reduction in household income, incurred significant costs, or experienced a financial hardship due to or during the COVID-19 pandemic; • Demonstrates a risk of housing instability; and • Has a household income at or below 80% of the area median income. Applications will be prioritized on a first-ready, first-served basis in this order: 1. Applicants who are unemployed for the 90 days prior to the application date and whose income is at or below 50% of the area median income 2. Applicants whose income is at or below 50% of the area median income 3. Applicants who are unemployed for the 90 days prior to the application date and whose income is at or below 80% of the area median income 4. Applicants whose income is at or below 80% of the area median income For more information, call Volusia County’s Community Assistance Division at 386-943-7095.

Hours

M-F 8-5

Required Documents

The web page includes income limits and a list of the required documents.

Eligibility

Applications will be accepted beginning at 9 a.m. Tuesday, July 20. At that time, county residents may submit an application online at www.volusia.org/era. Households that are currently receiving Emergency Rental Assistance do not need to reapply.

Intake Procedure

Residents may submit an application online at www.volusia.org/era.

Service Area

Volusia County

Geography Served

Telephone Numbers

Description

The LIHEAP program provides energy assistance to eligible low-income households to alleviate financial burdens associated with their heating and cooling expenses such as electric, coal, propane and gas. Eligible applicants must have a utility account already established to receive services; they must bring a copy of their utility statement to the Human Services office. Human Services does not assist applicants to establish an account. In relation to gas/propane, the fuel must be used to heat the residence. Gas or propane used for cooking or the warming of water is not eligible for assistance. You may apply online at www.volusia.org/hsapply or schedule a phone interview with a case worker by calling 386-239-7757.

Hours

Monday - Friday 8:00am - 5:00pm

Required Documents

call for details

Eligibility

call for details

Fees

None

Intake Procedure

call for details

Languages

English, Spanish

Service Area

Volusia County

Geography Served

Telephone Numbers

Description

Mortgage Assistance – Requires the eligible household to have a past-due balance reflected on their mortgage statement. The mortgage statement must clearly reflect that the applicant household has an outstanding balance from a previous month. Total past-due balance may not exceed three times amount of monthly mortgage payment.

Hours

Monday-Friday 8:00am-5:00pm

Required Documents

call for details

Eligibility

call for details

Fees

none

Intake Procedure

call for details

Languages

English, Spaanish

Service Area

Volusia

Geography Served

Telephone Numbers

Description

Human Services will provide eligible applicants with assistance for them to obtain life-sensitive prescriptions. Applicants must bring in a verified prescription from a physician. Prescription assistance is available only for applicants who do not have any form of health insurance. Eligible applicants will be informed of the date and time and the pharmacy they may visit to retrieve their prescription once approved by their caseworker. Certain medications are not eligible. A person may apply in-person at any office location or schedule an appointment with a case worker by calling 386-239-7757.

Hours

Monday - Friday 8:00am - 5:00pm

Required Documents

call for details

Eligibility

call for details

Fees

None

Intake Procedure

call for details

Languages

English, Spanish

Service Area

Volusia County

Geography Served

Telephone Numbers

Description

Rental Assistance – Requires the eligible household to have a past-due or eviction notice from their landlord. The landlord must be willing to accept assistance on behalf of the client but is not obligated; any remaining balance between the client and landlord must be worked out between the two parties. Households on any form of government-assisted housing (Section 8, TBRA, SHIP, public housing, subsidized housing, etc.) are not eligible for rental assistance. Total owed to landlord may not exceed three times amount of monthly rent payment.

Hours

Monday - Friday 8:00am - 5:00pm

Required Documents

call for details

Eligibility

call for details

Fees

None

Intake Procedure

call for details

Languages

English, Spanish

Service Area

Volusia County

Geography Served

Telephone Numbers

Description

Requires a past-due notice, disconnection notice, notice that services have already been disconnected, or notice that a deposit is needed to establish services. A household needing a deposit is responsible for setting up and acquiring their account information, including account number, prior to their appointment. Human Services does not assist with establishing a new account. The past-due balance on the account may not exceed $600. A household is eligible to receive a water assistance benefit once every 365 days. The 365-day time period also includes “rental/mortgage assistance” as a household is not eligible to receive both rental/mortgage and water assistance within the 365-day time period. Households on any form of government-assisted housing (Section 8, TBRA, SHIP, public housing, subsidized, housing, etc.) may apply for assistance with a water deposit but not eligible to receive assistance with a past-due account. To apply for water bill assistance please call 386-239-7757 to schedule an appointment with a case worker.

Hours

Monday - Friday 8:00am - 5:00pm

Required Documents

call for details

Eligibility

call for details

Fees

None

Intake Procedure

call for details

Languages

English, Spanish

Service Area

Volusia County

Geography Served

Telephone Numbers